FAQs

What makes Sweet Girl Cookies so special?

Sweet Girl Cookies are made using the finest all natural ingredients. We never use preservatives or artificial flavors. Our thick and chunky cookies are baked and shipped fresh to you. We take pride in every order we make.

How long will Sweet Girl Cookies remain fresh?

Our cookies have a shelf life of more than six days when in an airtight packaging (if they last that long!).

How should I store the cookies I don’t eat immediately?

We think you’ll find it hard not to eat all your cookies right away but if that is the case store your cookies in an airtight container or freezer bags in the freezer.

Do Sweet Girl Cookies contain nuts?

Our cookies are produced on shared equipment with peanuts, tree nuts, eggs, milk, soy and wheat.

What days do you ship?

We ship on Monday through Thursday (excluding holidays). Orders placed by 11:59 PM (ET) Sunday through Wednesday can be shipped the following day. The max allowable transit time is 2 days. Perishable items cannot be shipped over a weekend and cannot be delivered on Sunday or Monday.

Do you offer Overnight Shipping?

Overnight delivery is available for via FedEx Standard Overnight.

Your package will be delivered on the next business day after it has been shipped – by 3 PM to most addresses, by 4:30 PM to rural addresses and by 8:00 PM to residences. The flat-rate for Standard Overnight is $59.99.

Do you offer Saturday delivery?

Some orders going to a residence may be delivered on Saturday depending on the delivery location.

What is the order cut off time?

The ordering deadline for next day shipment of orders is 11:59 PM (ET) Sunday through Wednesday.

Weather and unforeseen circumstances can delay your shipment. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays.

When will my order be delivered?

We use shipping options that will not keep cookies in transit for more than two days.  Most orders are delivered Tuesday through Friday.  Some orders going to a residence may be delivered on Saturday depending on the delivery location.

You will receive a ship notification email with a tracking number for your package.  The tracking number allows you to see the estimated delivery date.

Who is your preferred carrier for shipments?

Orders are shipped via FedEx or USPS Priority Mail depending on the delivery location.We use shipping options that will not keep cookies in transit more than two days.

Do you offer local pick up for website items?

Yes, please call us at 866.473.3806 for more information.

Do you deliver?

Please call us for information and pricing for local delivery in the Charlotte area.

Do you off quantity discounts?

Yes, please call us at 866.473.3806 for more information and to place your order.

Do You Sell Wholesale?

Yes! Please call us at 866.473.3806 for more information.

Do you have a business gift program?

Yes, please visit our business gift page for more information.You can reach our Business Gift Specialist at 866.473.3806 x3 or by email at specialevents@sweetgirlcookies.com

Can I add a gift message to my order?

Yes! There is a place to add a gift message on the checkout page.Your message will be printed on the packing slip included with all orders.

I am sending a gift and don’t want prices included on the packing slip.

We treat all our orders as gifts and do not include prices on any packing or shipping inserts.