FAQs

What makes Sweet Girl Cookies so special?

Sweet Girl Cookies are made using the finest all natural ingredients. We never use preservatives or artificial flavors. Our thick and chunky cookies are shipped fresh to you. We take pride in every order we make.

How long will Sweet Girl Cookies remain fresh?

Our cookies have a shelf life of more than 7-10 days when in an airtight packaging (if they last that long!).

How should I store the cookies I don’t eat immediately?

We think you’ll find it hard not to eat all your cookies right away but if that is the case store your cookies in an airtight container or freezer bags in the freezer.

Do Sweet Girl Cookies contain nuts?

Our cookies are produced on shared equipment with peanuts, tree nuts, eggs, milk, soy and wheat.

Where can I find nutritional information?

Nutritional and a list of ingredients for our cookies can be obtained by email: laurie@sweetgirlcookies.com

Are Sweet Girl Cookies vegan or gluten free?

No, our cookies contain eggs, dairy and wheat flour.

What days do you ship?

We ship Monday – Thursday for most residential deliveries, (excluding holidays) and Monday – Wednesday for most business deliveries depending on transit time. Saturday delivery is not available for business deliveries. DUE TO THE HIGH VOLUME OF ORDERS DURING THE HOLIDAY SEASON, ORDERS WILL BE FRESHLY BAKED & SHIPPED WITHIN 3 DAYS UPON RECEIPT. The max allowable transit time is 2-3 days. Perishable items cannot be shipped over a weekend and cannot be delivered on Sunday or Monday.

Do you offer Saturday delivery?

Some orders going to a residence may be delivered on Saturday depending on the delivery location.

What is the order cut off time?

DUE TO THE HIGH VOLUME OF ORDERS DURING THE HOLIDAY SEASON, ORDERS WILL BE FRESHLY BAKED & SHIPPED WITHIN 3 DAYS UPON RECEIPT. Please see “What days do you ship?” for more information. Weather and unforeseen circumstances can delay your shipment. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays.

When will my order be delivered?

We use shipping options that will not keep cookies in transit for more than 2-3 days. Most orders are delivered Tuesday through Friday. Some orders going to a residence may be delivered on Saturday depending on the delivery location.  Please see “What days do you ship?” for more information.

You will receive a ship notification email with a tracking number for your package. The tracking number allows you to see the estimated delivery date.

Who is your preferred carrier for shipments?

Orders are shipped via UPS, USPS Priority Mail or FedEx depending on the delivery location. We use shipping options that will not keep cookies in transit more than 2-3 days.

Do you offer local pick up for website items?

Yes! Pickup is by appointment only Monday – Friday from 10 AM – 2 PM at our bakery facility. Enter the promo code PICKUP on our checkout page and call us to arrange pick up or for more information 866.473.3806.

Do you deliver?

Please call us for information and pricing for local delivery in the Charlotte area.

Do you off quantity discounts?

Yes, please call us at 866.473.3806 for more information and to place your order.

Do you sell wholesale?

Yes! Please call us at 866.473.3806 for more information.

Do you have a business gift program?

Yes, please visit our business gift page for more information.You can reach our Business Gift Specialist at 866.473.3806 x3 or by email at specialevents@sweetgirlcookies.com

Can I add a gift message to my order?

Yes! There is a place to add a gift message on the checkout page.Your message will be printed on the packing slip included with all orders.

I am sending a gift and don’t want prices included on the packing slip.

We treat all our orders as gifts and do not include prices on any packing or shipping inserts.

Do you ship to APO's?

Unfortunately, due to the perishable nature of our products and the lengthy shipping times, we do not ship to APO’s.

Do you ship internationally?

Unfortunately, due to the perishable nature of our products and the lengthy shipping times, we do not ship to internationally.

Do you ship to Alaska and Hawaii?

Please call us for shipping rates and information if you would like to ship to Alaska or Hawaii.

I am ordering the 2 or 3 dozen BIG BOX, how do I select different flavors for the second or third dozen?

There is a place for Order Notes on the checkout page. Let us know the flavor you’d like for the second and/or third dozen in your box. Your selection will be by the dozen only. We cannot accommodate custom assortments. Choose one dozen of Chocolate Chip, Dark Chocolate Sea Salt, Lemon Blueberry White Chocolate, White Chocolate Cherry, Oatmeal Raisin, Standard Assorted, or Limited Edition flavor.